What is the minimum order?
One full container, either 20 ft or 40 ft.
Can I mix sizes or pack sizes in one container?
Yes. Charcoal sizes and packing sizes can be mixed within a single container.
Which sizes do you offer?
3–5 cm and 7–12 cm as standard. Custom sizes are made to request.
Which woods is the charcoal made from?
Hard forest woods such as mahogany, tamarind (asam), acacia, halaban and fruitwood such as rambutan, either single species or mixed. Origin is Java and Sumatra, with Kalimantan coming next. Tell us your preference in the quotation form.
Why are the specs given as ranges?
The charcoal is made from mixed forest hardwoods, and each wood has its own density, ash and carbon content. Ranges show what you can expect across lots. Figures for your order are confirmed in the quotation.
How is it packed?
In green woven sacks of 5 kg or 10 kg, packed and ready for loading.
Can I request other packing?
Yes. Paper sacks, UN-approved sacks for UN 1361 Class 4.2 (dangerous goods), carton boxes or an added inner plastic bag are available on request. They are quoted separately from the price of goods with standard packing.
Which price terms do you offer?
EXW and FOB. FOB is at Tanjung Priok or the Java port closest to the producing supplier.
How much fits in a container?
About 10 tons in a 20 ft container and about 20 tons in a 40 ft container. The exact quantity depends on size and packing and is confirmed in the quotation.
How long is a quotation valid?
One week. Exchange rates and raw material prices change, so if an agreement is confirmed more than 1 week after the quotation was issued, the price may be adjusted to current conditions.
How does payment work?
By TT (telegraphic transfer), 50% and 50%. The 50% down payment is due within 3 days after the contract is signed. The remaining 50% is paid after the goods are packed and before they are loaded into the container.
How long does production take?
We buy the raw material within 7 days after the down payment. Production then takes up to 30 days for one 20 ft container and 35 to 45 days for one 40 ft container.
Which export documents are available?
Export documents are available for your shipment. Tell us which ones your customs and importer need, and we confirm them in the quotation.
Can I get a sample?
Yes, a 1 kg sample. The buyer pays the shipping cost, and samples are sent after the price is agreed or a specific commercial step is completed.
Where is the cargo loaded?
At a Java port, mainly Tanjung Priok or the one nearest to the supplier.